Foreign Currency / Travel Money Customer Notification

  1. CCTV Surveillance
    Please be advised that CCTV surveillance is operational at our branches, as part of the safety management procedures
  2. Debit card payments by customers
    Furnished below are our charges and that of the customer's bank.
    No Debit Card Type Charges from customer's bank Our Charges
    1 Visa, Master Card We recommend you to check with your bank for their charges. 0%
    2 Maestro / Switch / Solo  N/A Not Accepted
  3. Credit card payments by customers
    Furnished below are our charges and that of the customer's bank.
    No Local / Foreign
    Credit Cards
    Charges from customer’s bank Our Charges
    1 Local Credit Cards – Visa, Master Card (foreign currency purchase) Yes – refer to bank 0%
    2 Local Credit Cards – Visa, Master Card (GBP cash advance) Yes – refer to bank Minimum GBP 7.00 or 7.00%
    3 Foreign Debit & Credit Cards Yes – refer to bank Minimum GBP 7.00 or 7.00%
  4. Supporting documents required for Debit and Credit card payments
    Furnished below are the required supporting evidences
    1 Debit and Credit Cards
    Up to ÂŁ749
    • No ID required (except for Bank Transfers)
    • We reserve the right to request for an ID and also take a photocopy.
    2 Debit and Credit Cards (from GBP 750.00 to GBP 2,999)
    • View valid ID
    • We reserve the right to take a copy of ID
    3 Debit and Credit Cards (from GBP 3,000 to GBP 4,999)
    • Valid ID
    • Photo copy will be taken of the ID
    4 Debit and Credit Cards (from GBP 5,000 to GBP 9,999)
    • Valid ID
    • Proof of Address
    • Photo copies will be taken of the ID’s and supporting documents
    5 Debit and Credit Cards (from GBP 10,000 and above)
    • A valid ID
    • Proof of Address
    • Bank statement for proof of funds
    • Additionally invoices, details of source of funds, evidence supporting the purpose of transaction and further documents may be required according to the value and nature of the transaction.
    • Photo copies will be taken of the ID’s and supporting documents
  5. Supporting documents required for cash payments
    Furnished below are the required supporting evidences.
    No Customer settlement Supporting evidences
    1 Cash (below GBP 3,000.00)
    • No ID required
    • We reserve the right to request for an ID and also to take a copy
    2 Cash (from GBP 3,000.00 to GBP 4,999.99)
    • Valid ID
    • Photo copies will be taken of the ID’s
    3 Cash (from GBP 5,000.00 to GBP 9,999.99)
    • Valid ID 
    • Proof of Address
    • We reserve the right to request for bank statements for proof of funds.
    • Photo copies will be taken of the ID’s and supporting documents
    4 Cash (from GBP 10,000.00)
    • Valid ID
    • Proof of Address
    • Bank statement for proof of funds
    • Additionally invoices, details of source of funds, evidence supporting the purpose of transaction and further documents may be required according to the value and nature of the transaction
    • Photo copies will be taken of the ID’s and supporting documents
    5 Exchange up to EURO 3000 in EURO 500 notes
    • Valid ID
    • Photo copies will be taken of the ID's
    6 Exchange above EURO 3500 in EURO 500 notes
    • Valid ID
    • Proof of address
    • Bank statement or proof of source of funds
    • Photo copies will be taken of the ID's and supporting documents

    Valid Photographic ID Current proof of address
    • Photographic Driving License (Providing not used as Proof of Address)
    • Passport
    • Current EEA Member State National ID
    • National ID Card (non UK)
    • Police Warrant Card
     
    • Bank / Building Society statement (not older than 6 months)
    • Credit  Card / Loan Statement (not older than 6 months)
    • Household / Motor Insurance Documentation (1 year)
    • Photographic Driving License (providing not used as Identification) SHOULD BE UK ADDRESS
    • Utility Bill (not older than 6 months)
    • Council Tax Bill (1 year)
    • HMRC Communication (not older than 6 months)
    • TV Renewal Form (1 year)
    • Water Bill (not older than 6 months)
    • Letter from a UK Employer
    • Disabled Parking Document (must show address, signature and photograph)
  6. Traveller’s cheques (T/C’s)
    Furnished below are the our applicable charges.
    No Instrument Our Charges
    1 We sell Sterling T/C’s Minimum GBP 3.00 or 1.50%
    2 We buy Sterling T/C’s Minimum GBP 3.00 or 3.00%
    3 We buy Sterling T/C’s sold by us None
    4 Foreign T/C’s None

    Note:
    • We reserve the right to ask for more documents and decline the transaction
    • In the absence of specific afore said documents, we may consider accepting alternate supporting evidences
  7. How to get the on-line rates at store
    • Exchange rates published at our branches may differ from one another and to that in the website
    • To obtain online rates (web site) you have to place a “Fast Track Branch Collection” order within the branch ordering hours through hour website
    • Then call over at the branch within the branch operating hours, sell the currencies and collect the GBP equivalent proceeds
    • Online rates will be offered strictly upon placing fast track branch collection orders
  8. Financial Governance (H.M Revenue Customs-HMRC, FCA)
    • We are governed and regulated by financial regulatory bodies such as HMRC, FCA etc.
    • Therefore you are required to take extreme caution to ensure the legality of the monies and transactions.
  9. Important
    • We reserve the right to refuse any transaction with out disclosing the reason(s)
    • Further ID, supporting evidence(s) may require to be photocopied as applicable
    • Please check your money before leaving the office
    • No refunds will be permitted.

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